Privacy Policy

At Word and Wisdom Collective, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect or Process

We collect the information you provide directly, information from your interactions with our website, and information automatically collected:

Information you provide including your name, email address, shipping address, and payment details when placing an order or any messages or inquiries you send to us
Information collected automatically including browser type, IP address, device information, and browsing behavior as well as cookies and similar technologies to improve site experience
Third-party information including payment processors, shipping companies, and analytics services may collect information as part of processing your order or using our site.

2. How We Use Your Information

We use your personal information to:

Name, email address, shipping address, and payment details when placing an order
Process and fulfill your orders
Communicate with you about your order status or inquiries
Improve our website and services
Send marketing or promotional emails (if you opted in)
Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with trusted third parties only as necessary to:

Process payments (e.g., Stripe, PayPal)
Ship orders (e.g., NZ Post, DHL, Aramex)
Provide customer service and technical support
Comply with legal requirements

4. Cookies and Tracking

Our website uses cookies and similar technologies to:

Remember your preferences and shopping cart
Analyze website traffic and improve performance
Show personalized content or ads (if applicable)

You can manage or disable cookies through your browser settings, but some features of the site may not function properly if cookies are disabled.

5. Data Retention

We keep your personal information only as long as necessary to:

Fulfill your orders
Comply with legal obligations
Resolve disputes or enforce agreements

Once no longer needed, we securely delete or anonymize your information.

6. Your Rights

Depending on your location, you may have the right to:

Access, correct, or update your personal information
Request deletion of your data
Opt-out of marketing communications
Object to certain data processing

To exercise your rights, please contact us at hello@wordandwisdomco.com

7. Security

We take reasonable measures to protect your information, including:

Secure servers and encrypted payment processing
Limited access to personal information by authorized personnel only

8. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Last updated: 17 September, 2025

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, contact us at:

Email: hello@wordandwisdomco.com